Consumers in the Internet age have long been accustomed to the convenience brought by smartphones and applications. They expect to be able to communicate with brands through their preferred messaging channels anytime and anywhere. Forrester research shows that 86% of consumers are willing to pay more for a superior customer experience. And among the top factors driving customer experience, they rank customer service second, behind actual product or service quality. In the domestic e-commerce environment, one-stop service has become quite mature. Domestic platforms attach great importance to interaction with consumers. They not only provide after-sales customer service with real-time communication, but also allow sellers to make pre-sales recommendations based on consumer needs and operate domestic e-commerce equipment. Dedicated
Customer service personnel have long been a consensus among everyone
However, the field of cross-border e-commerce is quite different. For reasons such as preventing fraudulent orders and protecting buyer privacy, early Amazon Belgium Email List sellers only relied on emails to communicate with consumers. As an industry leader, Amazon’s “light on customer service, emphasis on display” style has influenced the business philosophy of cross-border e-commerce for a long time. The infinite potential in customer experience has been covered up and has been silent for a long time. As cross-border e-commerce competition enters a fierce stage, off-site promotion has become popular. The single customer acquisition channel and sluggish customer interaction of traditional platforms cannot meet the needs of sellers. Cross-border enterprises urgently need a more efficient and convenient service system.
The guardian behind enterprise customer service
In october 2022, juniper research a well-known british market research organization. Released a communication platform SMS List list of “14 outstanding cdp leaders”. And cm.Com was included among them. Since its establishment in 1999. Cm.Com has provided global enterprises with conversational business solutions. Such as international text messaging, voice, social marketing. And payment fully empowering enterprises. From international cloud communication, intelligent marketing interaction to payment conversion, cm.Com creates the ultimate experience throughout the customer journey in five steps. Not only can provide high-quality customer experience but also can shift single customer service to interactive sales links. Realizing a closed loop of customer acquisition-customer service-marketing.