Also kicked off. Just like double eleven in china black friday overseas is not limited to the same day. As early as november 18 this year amazon announced the entry into this year’s black. Friday promotion season, and this week will usher in the climax of the promotion season. For cross-border e-commerce merchants. The two months at the end of the year are also a busy time: the number. Of inquiries from initial customer inquiries to after-sales services surges.
In the past two years, with the impact of the epidemic. Consumers’ shopping habits have also changed. The number of online shoppers has increased, and initial physical store. Promotions such as black friday have become more and more widely spread online.
So in such a fiercely competitive environment
The domestic e-commerce market is stabilizing. In other words, it can be said that there is no new growth point in the short term. The crazy involution is only to Canada Email Data grab the existing market. So major companies have begun to move overseas. Although the overseas layout started very early because the domestic. Cake is so tempting the overseas market has not been taken seriously. It was not until the domestic dividends reached the ceiling in the past two years tha.T there was even a downward trend, and the overseas market was. Put on the agenda. Major giants such as pinduoduo alibaba bytedance, etc., will plan to go overseas as the focus of their business in the next stage. It is conceivable that competition on the e-commerce. Overseas track will be extremely fierce in the near future.
Let the traffic generate benefits
What must be mentioned here is customer service. A study involving customer experience by PwC found that more than 50% of customers today will give up SMS List their favorite brand after experiencing a bad experience, and as many as 92% people will leave after two or three bad experiences. Major companies have also increased their investment in customer service in recent years. The key to truly achieving sustainable conversion of the hard-earned traffic is. Improving the level and quality of customer service is an effective way to achieve this goal. According to the customer experience chapter of PwC’s global research report, when customer service quality meets or exceeds customer expectations, companies can gain quantifiable business benefits, including the opportunity to win additional customer spending.