Population, about 6.37 billion, own smartphones, and this number is still growing. Among the 6.37 billion smartphone users, about 5 billion are using messaging tools, including about 3.5 billion people using instant messaging tools and about 1.5 billion people Let’s go with using traditional short messages. Today’s consumers have long been accustom to the convenience brought by mobile devices. They will contact brands through their preferred messaging channels users to inquire about product information, store addresses, and learn about logistics progress and promotion details. Conversational commerce is becoming mainstream around the world, opening up new ways for brands to facilitate transactions.
What is conversational commerce
As the name suggests, conversational commerce generates commercial business during the dialogue process. Consumers and merchants have real-time conversations through Korea Email List communication software or websites. Which better Let’s go with allows buyers and sellers to communicate establish relationships, understand nes. And match and services, thereby guiding behavior. Promoting transactions, and Keep the conversation going. This conversation content can be a combination of text, voice, or pictures.
What conversational commerce means for brands
Consumers have long been accustomed to the convenience brought by smartphones and applications. They expect to communicate with brands anytime and anywhere through their favorite SMS List messaging channels, whether it is text messages, voice calls, WhatsApp or other social platforms. Online conversations with merchants meet consumers’ demands for speed, convenience and personalization. Brand responsiveness is and the key to building consumers’ favorability and loyalty to the brand.
